- What is the best tour for me?
- What is the best Pearl Harbor tour for me?
- What is the best Eco-adventure tour for me?
- Why do we offer seven different
tours that include Pearl Harbor Arizona Memorial?
- Why does Discover offer four island Tours?
- Why does Discover offer five Eco
Adventures?
- Where is the Depart location for the tour?
- How do we know who is picking us up?
- What happens if you do not pick us up?
- What is your cancellation policy?
- If my plans changes may I change my
reservation?
- Is there a charge for changing a
reservation?
- How long has your company been in
business?
- Does your company have all required
permits?
- Does your company have insurance?
- What kind of training do you offer your
tour guides?
- What type of vehicles do you use?
- Are your vehicles air-conditioned?
- Can I request a front seat?
- Does your company have a maintenance
program?
- Do you have full time mechanics?
- How often do you change your vehicles?
- What happens if a vehicle brakes down
during the tour?
- Can your vehicles accommodate collapsible
wheelchairs?
- Can you provide or rent wheelchairs?
- Does your vehicle have a wheelchair lift?
- Do you have a child rate?
- Do you provide or rent car seats?
- Can I bring a car seat?
- Are tours suitable for infants?
- Are tours suitable for pregnant women?
- Do you stop for snacks / lunch?
- Do you have bathroom stops?
- Is there a lot of walking?
- I have a medical condition; is it safe to
go on tours?
- Do you have any experience working with
Seniors?
- Can your vehicle accommodate collapsible
wheelchairs?
- Can your provide or rent wheelchairs?
- What should I bring for the eco Adventure?
- Does your company provide equipment needed
for the beach activities?
- Does your company provide equipment needed
for the hiking tours?
- How safe are the hiking trails?
- What about dangerous plants or poisonous
animal or snakes?
- Are there mosquitoes on the trails?
- What kind of plants and flowers do you see
in the hikes?
- What birds can we see?
- What can I learn in this eco-adventure?
- What about when there is inclement
weather?
- Are your tour guides trained for
emergencies?
- What kind of physical condition do I need
to be in to participate on the eco-adventure?
- Are the trails wheel chair accessible?
- How old do you have to be to go on this
tour?
- What can I bring with me on the tour to
Pearl Harbor/ Arizona Memorial?
- Does your company provide narration about
Pearl Harbor/ Arizona Memorial?
- What is the best time to go to Pearl
Harbor/ Arizona Memorial?
- Are there long lines at Pearl Harbor/
Arizona Memorial?
- Do I get to board the Memorial?
- Can I bring flowers to Pearl Harbor/
Arizona Memorial?
- Is there a bookstore at Pearl Harbor/
Arizona Memorial National Park?
- Is there a cafeteria at Pearl Harbor/
Arizona Memorial National Park?
- Are your tour guides trained for
emergencies?
- How to get the online discount rate?
-
What is the best tour for me?
- We offer the best selection of Island tours, Pearl Harbor tours and
Eco Adventures to give our visitors exactly what they want to see and
experience. We offer a tour to Pearl harbor/ Arizona Memorial and it can
be combine with a half day or full day island tour. If you want to do
some hiking of remote areas to hidden waterfall and secluded beaches,
our eco tour adventure will allow you to do that. Our island tours are a
great way to see the island and you can choose from our full or half day
tours.
-
What is the best Pearl Harbor tour for me?
- We offer the best selection of Pearl Harbor tours to give our
visitor exactly what they want to see and experience. We offer a tour to
Pearl harbor/ Arizona Memorial and it can be combined with the city of
Honolulu, Scenic Cost & hidden Waterfall, the North Shore, USS Missouri
or the entire island.
-
What is the best Eco-adventure tour for me?
- We offer the best selection of eco-adventures to give our visitors
exactly what they want to see and experience. Tour # 16 Waterfall
Adventure Hike is a perfect hike to a hidden waterfall. If you want to
hike and discover a hidden beach to boogie board, snorkel or just sun
bathe tour 18 Beach Adventure is for you. For people that just want to
be active or just relax in a remote hidden sandy beach tour #17 Beach
Adventure is your best option.
-
Why does Discover offer seven different tours that include Pearl Harbor
Arizona Memorial?
- Well, simply stated, different people have different needs. We know
that we can't address the needs of a wide range of visitors with a
single tour. That's why we offer seven different tour combinations with
Pearl Harbor. Each of our tours is designed with the need of our
visitors in mind. Arizona Memorial, Missouri, Arizona Memorial /Honolulu
City, Arizona Memorial With Scenic Coasts & Hidden Waterfalls, Arizona
Memorial / North Shore, Arizona Memorial / Circle Island, Arizona/
Memorial USS Missouri.
-
Why does Discover offer four island Tours?
- We offer a full-day island tour for people who want to see it all
Circle Island Tour #9
We offer half-day island tours for people who are interested in the
North Shore Tour#10 or Scenic Coasts & Hidden Waterfalls Tour #12
-
Why does Discover offer five Eco Adventures?
- Eco-tourism is environmentally friendly and good for our Islands.
Some visitors want to hike in the rainforest and others prefer to swim
at our beautiful beaches, others want to conquer Diamond Head (Hawaii's
most famous landmark), still others want the challenge of learning to
boogie board.
-
Where is the Depart location for the tour?
- We Depart our passengers at most hotels in Waikiki
-
How do we know who is picking us up?
- All of our vehicles are marked with Discover Hidden Hawaii Tours.
Also, our tour guides will be calling out your name when they reach your
hotel.
-
What happens if you do not pick us up?
- That rarely happens, and when it does it's because we have the wrong
hotel information. It is very important that you enter the correct hotel
at which you will be staying. We recommend that you reconfirm your
reservation once you arrive. If there are any changes on hotels or any
delays on your arrival to the islands let us know by calling us toll
free 1-808-737-3700. Remember that your tour guides have to Depart
passengers at a few hotels and they we will be there on time. For
example if your Depart time is between 8:45 and 9:05 am, your tour
guide will be there between those times. Should we not be there a few
minutes after the pick time, please call 1-808-737-3700 to check on the
location of your tour guide.
-
What is your cancellation policy?
- You may cancel your reservations 24 hours before the tour date by
calling us toll free 1-808-737-3700 or email us at
reservations@discoverhawaiitours.com. Cancellations must be received
more than 24 hours in advance of tour date and will result in a 10%
processing fee. Cancellations made with less than 24 hours notice are
fully charged. No shows incur full charges. Claims for refunds must be
made within thirty days of the date of service. All tours which include
air transportation must be canceled at least 72 hours in advance and
will incur a 10% processing fee. Thank you!
-
If my plans changes may I change my reservation?
- Yes, if you want to change your tour or tour date you can do it by
calling our toll free number at 1-808-737-3700.
-
Is there a charge for changing a reservation?
- No there is no charge for changing a reservation.
-
How long has your company been in business?
- Founded in 1995, we have been operating without causality or major
accident for nearly 8 years. Safety and customer satisfaction is a way
of life for our company.
-
Does your company have all required permits?
- Yes, you can feel safe to be working with a reliable and stable
company with the Public Utilities Commission and State and Federal
permits and requirements.
-
Does your company have insurance?
- Yes, we carry a $2 million auto and general liability insurances.
-
What kind of training do you offer your tour guides?
- Our tour guides are our main assets to us. After completing a 2
weeks training in safety, Hawaiian culture, History, customer service
and defiance driving they become Hawai'i's ambassadors of aloha.
-
What type of vehicles do you use?
- We use deluxe air-condition mini-coaches that seat up to 25
passengers and 12 passengers executive vans.
-
Are your vehicles air-conditioned?
- Yes, all of our vehicles are air-conditioned.
-
Can I request a front seat?
- Yes, please call us at 1-808-737-3700 or email us requesting front
seat for disabled passengers.
-
Does your company have a maintenance program?
- Yes, we follow the pre-maintenance program recommended by the
vehicle manufacturer to ensure our safety and limit vehicle
malfunctions.
-
Do you have full time mechanics?
- Yes, we have two full-time certified mechanics that maintain our
fleet.
-
How often do you change your vehicles?
- We change our vehicles every 3 years.
-
What happens if a vehicle brakes down during the tour?
- Although this rarely happens we are prepared to send one of our
stand-by vehicles to the scene immediately.
-
Can your vehicles accommodate collapsible wheelchairs?
- Yes, our vehicles can accommodate collapsible wheelchairs. Please
advise of your special needs by call us at 1-808-737-3700.
-
Can you provide or rent wheelchairs?
- No, presently we do not provide or rent wheelchairs.
-
Does your vehicle have a wheelchair lift?
- No, unfortunately our vehicles do not have wheelchair lifts.
-
Do you have a child rate?
- Yes, our child rate applies to children between the ages of 2 and 11
years old. Lap child that do not use a seat travel at no charge.
-
Do you provide or rent car seats?
- No, we do not provide or rent car seat at this time. The law does
not required car seats on tour buses.
-
Can I bring a car seat?
- Yes, you will be charged the child rate.
-
Are tours suitable for infants?
- Yes, we do ask of the parents to keep their children under control
at all times for the child's safety and the enjoyment of others. Hiking
tours are not recommended for infants.
-
Are tours suitable for pregnant women?
- Yes, all of the Island tours and Pearl Harbor tours are suitable for
pregnant women; however, Hiking tours are not recommended for pregnant
women.
-
Do you stop for snacks / lunch?
- Yes, all of our tours stop for snacks on the short tours and lunch
on the full day tours. You will have time to feed your baby.
-
Do you have bathroom stops?
- Yes, we have scheduled bathroom stops along the routes. Should you
required additional stops please let your tour guide know at the
beginning of the tour and we will be more than happy to accommodate your
request.
-
Is there a lot of walking?
- No, we do a lot of stops for picture taking to give you the
opportunity to experience Hawaii. All of the stops on our Island tours &
Pearl Harbor Tours are just a few yards from the mini-buses and
therefore you do not need to walk far. If you prefer to stay on the bus,
you can take pictures from your seat. The only tours the required
walking are the Hiking tours.
-
I have a medical condition; is it safe to go on tours?
- For your safety, please check with your doctor and ask him / her of
the tour you want to take and follow his/her instructions.
-
Do you have any experience working with Seniors?
- Yes, we have been working successfully with seniors groups since we
started and we love it.
-
Can your vehicle accommodate collapsible wheelchairs?
- Yes, our vehicle can accommodate collapsible wheelchairs. Please
advise of your special needs by calling us at 1-808-737-3700.
-
Can your provide or rent wheelchairs?
- No, unfortunately we do not provide or rent wheelchair at this time.
-
What should I bring for the eco Adventure?
- If you are doing Tour # 16 Waterfall Hike wear comfortable shoes and
clothing for hiking. If you are doing Tour #18 Beach Adventure, wear
comfortable shoes and clothing for hiking and bring a towel and
swimwear. If you are doing #17 Beach Adventure bring your swimwear and
towel.
-
Does your company provide equipment needed for the beach activities?
- Yes, we provide sanitized snorkeling equipment and boogie boards.
-
Does your company provide equipment needed for the hiking tours?
- Yes, depending on the trail, if needed we will provide walking
sticks, backpacks and the use of binoculars.
-
How safe are the hiking trails?
- We hike in well-maintained trails. There are no dangerous or
poisonous animals or plants in Hawaii
-
What about dangerous plants or poisonous animal or snakes?
- There are no dangerous or poisonous animals, snakes or plants in
Hawaii.
-
Are there mosquitoes on the trails?
- Yes, tropical rainforests may have mosquitoes.
-
What kind of plants and flowers do you see in the hikes?
- You will see endemic, indigenous, and introduced plants to the
islands. Your tour guides will point out these beautiful plants.
-
What birds can we see?
- As with all nature tours, some days there are many birds to see,
while other days there are none. Often you see white Rum-Shama, Japanese
Bush Warbler, and Japanese White-Eye to name a few.
-
What can I learn in this eco-adventure?
- Learn how the Hawaiian people used various species of plants. Also
learn about our legends, geology, history, and archeology.
-
What about when there is inclement weather?
- It rarely happens, but if the trails are not safe we will not
operate the tour and you can reschedule or get a full refund.
-
Are your tour guides trained for emergencies?
- Yes, our professional guides are certified in first aid, water
safety and CPR. We also carry first aid kits and mobile phones.
-
What kind of physical condition do I need to be in to participate on the
eco-adventure?
- Participants should not have any medical conditions that prohibit
physical activity
-
Are the trails wheel chair accessible?
-
How old do you have to be to go on this tour?
- We do not recommend this tour for infants less than 3 years old.
-
What can I bring with me on the tour to Pearl Harbor/ Arizona Memorial?
- Because of security reasons you are not allow to bring any fanny
packs, backpacks, purses or anything that provides concealment. You can
bring your cameras and videos without their cases. If you are doing a
Pearl Harbor with an Island tour combo you may bring your purses and
leave them with your tour guides. We ask that you take all your cash and
credit cards with you. Your personal items will be locked in the
vehicle.
-
Does your company provide narration about Pearl Harbor/ Arizona
Memorial?
- Yes, our tours are fully narrated and on the way to Pearl Harbor
your tour guide will narrate the prelude to the attack.
-
What is the best time to go to Pearl Harbor/ Arizona Memorial?
- The morning tours are the most ideal, especially the 6:45 a.m.
-
Are there long lines at Pearl Harbor/ Arizona Memorial?
- During the high seasons there can be long lines. However if you take
the earliest tour at 6:45 a.m. you should not have any problems.
-
Do I get to board the Memorial?
- Yes we provide the official Navy tour and you board the Navy
shuttle-boat to the Arizona Memorial.
-
Can I bring flowers to Pearl Harbor/ Arizona Memorial?
- Yes, you can bring flowers to honor our heroes. If you plan to use
your lei's flowers please break the thread so the marine life is not
hurt.
-
Is there a bookstore at Pearl Harbor/ Arizona Memorial National Park?
- Yes there is a bookstore with many books and memorabilia of WWII.
-
Is there a cafeteria at Pearl Harbor/ Arizona Memorial National Park?
- There is a snack shop where you can buy water, coffee, sodas,
sandwiches and other snacks.
-
Are your tour guides trained for emergencies?
- Yes, our professional guides are certified in first aid, and CPR. We
also carry first aid kits and mobile phones.
- How to get the online discount rate?
- Minimum 7 day advance purchase required on
sale prices
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