Frequently Asked Questions (FAQ)

1. What is the best tour for me?
2. What is the best Pearl Harbor tour for me?
3. Why do we offer seven different tours that include Pearl Harbor Arizona Memorial?
4. Why does Discover offer four island Tours?
5. Where is the departure location for the tour?
6. How do we know who is picking us up?
7. What is your cancellation policy?
8. If my plans changes may I change my reservation?
9. Is there a charge for changing a reservation?
10. How long has your company been in business?
11. Does your company have all required permits?
12. Does your company have insurance?
13. What kind of training do you offer your tour guides?
14. What type of vehicles do you use?
15. Are your vehicles air-conditioned?
16. Can I request a front seat?
17. Does your company have a maintenance program?
18. Do you have full time mechanics?
19. How often do you change your vehicles?
20. What happens if a vehicle brakes down during the tour?
21. Can your vehicles accommodate collapsible wheelchairs?
22. Can you provide or rent wheelchairs?
23. Does your vehicle have a wheelchair lift?
24. Do you have a child rate?
25. Do you provide or rent car seats?
26. Can I bring a car seat?
27. Are tours suitable for infants?
28. Do you stop for snacks / lunch?
29. Do you have bathroom stops?
30. Is there a lot of walking?
31. I have a medical condition; is it safe to go on tours?
32. Do you have any experience working with Seniors?
33. Can your vehicle accommodate collapsible wheelchairs?
34. Are your tour guides trained for emergencies?
35. What can I bring with me on the tour to Pearl Harbor/ Arizona Memorial?
36. Does your company provide narration about Pearl Harbor/ Arizona Memorial?
37. What is the best time to go to Pearl Harbor/ Arizona Memorial?
38. Are there long lines at Pearl Harbor/ Arizona Memorial?
39. Do I get to board the Memorial?
40. Can I bring flowers to Pearl Harbor/ Arizona Memorial?
41. Is there a bookstore at Pearl Harbor/ Arizona Memorial National Park?
42. Is there a cafeteria at Pearl Harbor/ Arizona Memorial National Park?

1. What is the best tour for me?
* We offer the best selection of Island tours, Pearl Harbor tours and Eco Adventures to give our visitors exactly what they want to see and experience. We offer a tour to Pearl harbor/ Arizona Memorial and it can be combined with a half day or full day island tour. If you want to do some hiking of remote areas to hidden waterfall and secluded beaches, our eco tour adventure will allow you to do that. Our island tours are a great way to see the island and you can choose from our full or half day tours.

2. What is the best Pearl Harbor tour for me?
* We offer the best selection of Pearl Harbor tours to give our visitor exactly what they want to see and experience. We offer a tour to Pearl harbor/ Arizona Memorial and it can be combined with the city of Honolulu, Scenic Cost & hidden Waterfall, the North Shore, USS Missouri or the entire island.

3. Why does Discover Hidden Hawaii Tours offer 7 different tours that include Pearl Harbor Arizona Memorial?
* Well, simply stated, different people have different needs. We know that we can't address the needs of a wide range of visitors with a single tour. That's why we offer seven different tour combinations with Pearl Harbor. Each of our tours is designed with the need of our visitors in mind. Arizona Memorial, Missouri, Arizona Memorial /Honolulu City, Arizona Memorial With Scenic Coasts & Hidden Waterfalls, Arizona Memorial / North Shore, Arizona Memorial / Circle Island, Arizona/ Memorial USS Missouri.

4. Why does Discover Hidden Hawaii Tours offer four island Tours?
* We offer a full-day island tour for people who want to see it all Circle Island Tour #9
We offer half-day island tours for people who are interested in the North Shore Tour#10 or Scenic Coasts & Hidden Waterfalls Tour #12

5. Where is the departure location for the tour?
* We pick up our passengers at most hotels in Waikiki

6. How do we know who is picking us up?
* All of our vehicles are marked with Discover Hidden Hawaii Tours. Also, our tour guides will be wearing red Polo shirts and calling out your name when they reach your hotel.

7. What is your cancellation policy?
*TOURS WITHOUT AIRFARE:
Changes and cancellations are allowed up to 48 hours prior to tour commencement without penalty.
No-shows and changes or cancellations within 48 hours are subject to a full charge.
No refunds are available once a tour has commenced.
*TOURS WITH AIRFARE:
Due to airline tickets restrictions, all tours which include airfare are non-refundable once the reservation is purchased.
Airline tickets are non-changeable and non-transferable.

To request a change or cancellation, please call us at 1-877-333-9588.

8. If my plans changes may I change my reservation?
* Yes, if you want to change your tour or tour date you can do so up to 48 hours prior to the tour by calling our toll free number at 1-800-946-4432.

9. Is there a charge for changing a reservation?
* No there is no charge for changing a reservation.

10. How long has your company been in business?
* Founded in 1995, we have been operating without causality or major accident for nearly 15 years. Safety and customer satisfaction is a way of life for our company.

11. Does your company have all required permits?
* Yes, you can feel safe to be working with a reliable and stable company with the Public Utilities Commission and State and Federal permits and requirements.

12. Does your company have insurance?
* Yes, we carry a $2 million auto and general liability insurances.

13. What kind of training do you offer your tour guides?
* Our tour guides are our main assets to us. After completing a 2 weeks training in safety, Hawaiian culture, History, customer service and defiance driving they become Hawai'i's ambassadors of aloha.

14. What type of vehicles do you use?
* We use deluxe air-condition mini-coaches that seat up to 25 passengers and 12 passengers executive vans.

15. Are your vehicles air-conditioned?
* Yes, all of our vehicles are air-conditioned.

16. Can I request a front seat?
* Yes, please call us at 1-877-333-9588 or email us requesting front seat for disabled passengers.

17. Does your company have a maintenance program?
* Yes, we follow the pre-maintenance program recommended by the vehicle manufacturer to ensure our safety and limit vehicle malfunctions.

18. Do you have full time mechanics?
* Yes, we have two full-time certified mechanics that maintain our fleet.

19. How often do you change your vehicles?
* We change our vehicles every 3 years.

20. What happens if a vehicle brakes down during the tour?
* Although this rarely happens we are prepared to send one of our stand-by vehicles to the scene immediately.

21. Can your vehicles accommodate collapsible wheelchairs?
* Yes, our vehicles can accommodate collapsible wheelchairs. Please advise of your special needs by call us at 1-808-737-3700.

22. Can you provide or rent wheelchairs?
* No, presently we do not provide or rent wheelchairs.

23. Does your vehicle have a wheelchair lift?
* No, unfortunately our vehicles do not have wheelchair lifts.

24. Do you have a child rate?
* Yes, our child rate applies to children between the ages of 2 and 11 years old. Lap children that do not use a seat travel at no charge.

25. Do you provide or rent car seats?
* No, we do not provide or rent car seat at this time. The law does not required car seats on tour buses.

26. Can I bring a car seat?
* Yes, you will be charged the child rate.

27. Are tours suitable for infants?
* Yes, we do ask of the parents to keep their children under control at all times for the child's safety and the enjoyment of others. Hiking tours are not recommended for infants.

28. Do you stop for snacks / lunch?
* Yes, all of our tours stop for snacks on the short tours and lunch on the full day tours. You will have time to feed your baby.

29. Do you have bathroom stops?
* Yes, we have scheduled bathroom stops along the routes. Should you required additional stops please let your tour guide know at the beginning of the tour and we will be more than happy to accommodate your request.

30. Is there a lot of walking?
* No, we do a lot of stops for picture taking to give you the opportunity to experience Hawaii. All of the stops on our Island tours & Pearl Harbor Tours are just a few yards from the mini-buses and therefore you do not need to walk far. If you prefer to stay on the bus, you can take pictures from your seat. The only tours the required walking are the Hiking tours.

31. I have a medical condition; is it safe to go on tours?
* For your safety, please check with your doctor and ask him / her of the tour you want to take and follow his/her instructions.

32. Do you have any experience working with Seniors?
* Yes, we have been working successfully with seniors groups since we started and we love it.

33. Can your vehicle accommodate collapsible wheelchairs?
* Yes, our vehicle can accommodate collapsible wheelchairs. Please advise of your special needs by calling us at 1-877-333-9588.

34. Are your tour guides trained for emergencies?
* Yes, our professional guides are certified in first aid, water safety and CPR. We also carry first aid kits and mobile phones.

35. What can I bring with me on the tour to Pearl Harbor/ Arizona Memorial?
* Because of security reasons you are not allow to bring any fanny packs, backpacks, purses or anything that provides concealment. You can bring your cameras and video cameras without their cases. If you choose to carry bags with you on your tour, you will need to check them at the storage facility at Pearl Harbor-you will not have access to these items until you are done with your Pearl Harbor tour. The checked bag fee is $3.00 per bag.

36. Does your company provide narration about Pearl Harbor/ Arizona Memorial?
* Yes, our tours are fully narrated and on the way to Pearl Harbor your tour guide will narrate the prelude to the attack.

37. What is the best time to go to Pearl Harbor/ Arizona Memorial?
* The morning tours are the most ideal, especially the 6:45 a.m.

38. Are there long lines at Pearl Harbor/ Arizona Memorial?
* During the high seasons there can be long lines. However if you take the earliest tour at 6:45 a.m. you should not have any problems.

39. Do I get to board the Memorial?
* Yes we provide the official Navy tour and you board the Navy shuttle-boat to the Arizona Memorial.

40. Can I bring flowers to Pearl Harbor/ Arizona Memorial?
* Yes, you can bring flowers to honor our heroes. If you plan to use your lei's flowers please break the thread so the marine life is not hurt.

41. Is there a bookstore at Pearl Harbor/ Arizona Memorial National Park?
* Yes there is a bookstore with many books and memorabilia of WWII.

42. Is there a cafeteria at Pearl Harbor/ Arizona Memorial National Park?
* There is a snack shop where you can buy water, coffee, sodas, sandwiches and other snacks.