Discover Hawaii Tours FAQ - Frequently Asked Questions

General FAQ's - Discover Hawaii Tours

1. Which tour is best for me?

2. Why does Discover Hawaii Tours offer 7 different tours that include Pearl Harbor and the USS Arizona Memorial and 4 Oahu Island Tours?

3. Where is the departure location for our tour?

4. How do we know who is picking us up?

5. What is your cancellation policy?

6. What sets your company apart from the others?

7. How long has your company been giving guided tours of Hawaii?

8. I have special requests for my tour, can you accommodate them?

9. What kind of training do you offer your tour guides?

10. Does your company carry proper certifications and authorizations?

11. Our tour picks up early in the morning, and finishes around dinner time. Are there snack and meal opportunities throughout the day?

12. Can your vehicles accommodate wheelchairs?

13. Do you have special rates for children and lap children?

14. May I bring a car seat, or rent one from your company?

15. Are there restooms on board or scheduled bathroom stops?

16. I have a medical condition, is it safe to go on tours?

17. Do you have any experience working with Seniors and Infants?

18. Isn't admission to Pearl Harbor free? What is it that I am paying for?

1. Which tour is best for me?

We offer the best selection of Island tours available. From, Pearl Harbor Tours to Eco Adventures, we give our visitors exactly what they want to see and experience. We offer a number of tours to the top sites on the island, usually combined with other sites, allowing you to see the most of the island. For example, we have combined Pearl Harbor and the USS Arizona Memorial with a half day and full day tour of Oahu,or a tour to the Polynesian Cultural Center to discover Hawaii's roots. Your tour should reflect what you want to see while visiting Hawaii.

2. Why does Discover Hawaii Tours offer 7 different tours that include Pearl Harbor and the USS Arizona Memorial and 4 Oahu Island Tours?

Well, simply stated, different people have different needs. We know that we can't address the needs of a wide range of visitors with a single tour. That's why we offer so many different tour combinations of Pearl Harbor and the island. Each of our tours is designed with you in mind. We have combined the most popular sites into unique packages of varying lenghts to best fit your needs.

3. Where is the departure location for our tour?Our tour guides are expertly trained and operate our daily tours in deluxe mini coach buses around the island of Oahu, Maui, and Big Island

We pick up our passengers from hotels in Waikiki. We have many central locations that are designated as pick-up spots for the hotels that do not have proper driveway access for our buses, but these locations are no more than a few blocks from your hotel! The pick-up location serves our tours on Oahu, and inter-island tours departing Oahu.

Tours on Maui, Big Island, and Kauai: your pick-up location will be from a central location at or near your hotel. Inter-island tours from Maui, Big Island, and Kauai: transportation to the airport for your short flight is not provided. Once you arrive at your destination following your flight, your Tour Guide will be waiting curbside at the airport.

4. How do we know who is picking us up?

Our tours are conducted in 25-passenger mini-coach tour buses with Discover Hawaii Tours logos on the sides. Our friendly expert guides are dressed in red polo-style shirts with our logo and black slacks.

5. What is your cancellation policy?

We offer a risk free reservations and easy cancellation policy for our tours:

TOURS WITHOUT AIRFARE:
Changes and cancellations are allowed up to 48 hours prior to tour commencement without penalty.
No-shows and changes or cancellations within 48 hours are subject to a full charge.
No refunds are available once a tour has commenced.

TOURS WITH AIRFARE:
Due to airline tickets restrictions, all tours which include airfare are non-refundable once the reservation is purchased.
Airline tickets are non-changeable and non-transferable.

To request a change or cancellation, please call us at 1-808-690-9050.

6. What sets your company apart from the others?

We take great pride into making your experience with us perfect. From the moment you begin considering Discover Hawaii Tours to your final drop-off with our tour guides, we go to great lengths to make sure your day is worry-free and that you get to experience the best of Hawaii. Our tours operate in smaller buses, allowing for more stops, getting you closer to the best spots, and giving you a more intimate experience.

7. How long has your company been in business?

Founded in 1995, we have been operating without causality or major accident for more than 15 years. Your safety, satisfaction, and input is a way of life for our company. You can read all about our company on our About Us page.

8. I have special requests for my tour, can you accommodate them?

Of course we can accommodate! If booking over the phone, simply let our friendly reservations staff know of your requests. During the booking process online, there is a 'Special Requests' box where you can let us know of any food allergies (when lunch is included), special occasions, requests, and any other important information that you feel is necessary. We take your tour personally, so rest assured that we will do our best to make sure that your requests are met and your tour is a perfect experience.

9. What kind of training do you offer your tour guides?

Our tour guides are our main assets to us, and you. After completing an intense 2 week training course in driving safety, Hawaiian culture, United States and Hawaiian History, customer service, and First Aid and CPR training, they become Hawai'i's Ambassadors of Aloha.

10. Does your company carry proper certifications and authorizations?

Yes! We carry Commerical Use Authorization for all of our Pearl Harbor Tours, which allows our tour guides to enter Pearl Harbor's Museums, are an authorized transportation company for Pearl Harbor, and are allowed to transport our guests to Ford Island.

Additionally, we are an Authorized Transportation provider for Hawaii Volcanoes National Park and conduct tours to the world's most active volcano, Mt. Kilauea.

11. Our tour picks up early in the morning, and finishes around dinner time. Are there snack and meal opportunities throughout the day?

Yes, all of our short tours stop for snacks and half-day and full-day Circle Island Tours include lunch. Don't worry, you will have time to feed your baby. For those tours with lunch, we proudly feature options that are prepared fresh daily from local ingredients by an exclusive provider, these tours stop at a secluded beach to rest and enjoy your meal. You can see these tours here.

12. Can your vehicles accommodate wheelchairs?

At this time, our vehicles can accommodate collapsible wheelchairs only. We do not have a wheelchair lift. We ask that you let us know at the time of booking your tour that you will be traveling with a collapsable wheelchair so that we are able to make sure you are fully accommodated. Please advise of your special needs by calling us at 1-808-690-9050.

13. Do you have special rates for children and lap children?

Yes, our child rate applies to children between the ages of 2 and 12 years old, and includes the same perks as the adult rate. Lap children that do not use a seat travel at no charge.

14. May I bring a car seat, or rent one from your company?

We do not provide or rent car seats at this time and the law does not require car seats on tour buses. If you wish to bring one, you will have to pay the cost for the seat on tour.

15. Are there restooms on board or scheduled bathroom stops?

Yes, we have scheduled bathroom stops along the routes that coincide with scenic lookouts, beaches, and other stops and attractions throughout your tour. Should you require additional stops please let your tour guide know at the beginning of the tour and we will be more than happy to accommodate your request.

16. I have a medical condition, is it safe to go on tours?

For your safety, please check with your doctor and find out if there are any limitations to your touring. Some sites have more medical concerns than others, like the Volcano on the Big Island, so be sure to find out of any restrictions you may have and we need to be aware of.

17. Do you have any experience working with Seniors and Infants?

Yes, we have been working successfully with travelers of all ages since our inception and we wouldn't have it any other way! We do ask parents to keep their children under control at all times for the child's safety and the enjoyment of others. Hiking tours are not recommended for infants, toddlers, and seniors who may have trouble climing uneven terrain.

18. Isn't admission to Pearl Harbor free? What is it that I am paying for?

Yes, admission to Pearl Harbor is free. As is the film about the Pearl Harbor attack and the boat ride to the USS Arizona Memorial. Our tours consist of much more than that. Besides the transportation, your tour includes a narrated drive from Waikiki to Pearl Harbor with a professional guide. Both the guide and narration enhance your experience at Pearl Harbor and the round-trip transportation saves the headaches of driving and finding parking (the parking lot is currently under construction) When you're unfamiliar with an area, it can be difficult to navigate the roads and highways.

Following your program at the World War II Valor in the Pacific National Park, your guide takes you to many places that you may not get to see on your own. Imagine that you are driving through downtown Honolulu, and you pass the beautiful Iolani Palace, not knowing what it is you're seeing, or the history of the treasured palace. With your friendly guide, you will know exactly what you're seeing, its history, and maybe even an inside fact or two.