New Mystery Shopper Program Very Popular With Customers

Our recently rolled out mystery shopper program is quickly becoming very popular with our passengers who earn free tours for being observant. Here at Discover Hawaii Tours we’re serious about the quality of our products and services; that’s why we have many programs in place to insure we always surpass our customer’s expectations. Our mystery shopper program is just another way to insure our talented guides and staff always perform at their best.

Participating in the mystery shopper program is very easy. All the passenger has to do is take the tour they reserved and then fill out a brief form about their experience. Once they complete the form, which should only take about 10 minutes, they just email it to us and we will reimbursement the total cost of the tour. Period!

Our mystery shoppers are selected at random based on the day, time and tour we secretly shop and opting into the program does not guarantee participation. The shoppers are selected at least 48 hours in advance and notified by email.

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