George Hobica from AirFareWatchDog.Org has published an article outlining some of the passenger regulations that were recently released by the U.S. DOT. Here is a condensed version of his list; you may find it helpful on your next trip to Hawaii, and it never hurts to know your passenger rights when traveling because the airline companies and their employees surely won’t tell you what you’re entitled to; it will only cost them more money.
Bumping (involuntary denied boarding), domestic flights, U.S.
Scenario: The airline sells more fares than it has seats on your flight. Someone’s got to stay behind and that someone is you.
Recourse: If you’re bumped from a flight and the airline rebooks you to arrive an hour or less from your original arrival time, there’s no compensation. Two to four hours, you are entitled to as much as $650 (the actual amount will be up to 200% of the applicable one-way fare); over four hours, up to $1,300 or 400% of the one-way fare. You’re entitled to receive payment in cash. Do not accept a travel voucher since these often come with restrictions and extra hassle. Take the money and run.
Bumping, International flights from the U.S.
Scenario: You’re bumped from a flight from the U.S. to a foreign airport.
Recourse: Same compensation levels, but the lower amount applies to arriving one to four hours after your original time and the higher amount to over four hours.
Scenario: You’re stuck on the plane for more than three hours before takeoff or upon landing.
Recourse: You have the right to request to deplane after your domestic flight has been delayed on the taxiway (a.k.a., the “tarmac”) or runway for more than three hours; or four hours if it’s an international flight. This doesn’t mean that you’ll actually get off the plane (There are a few loopholes in the regulation).
Check back for Part 2, coming soon!
About the author
Preston Khan is a writer and customer service representative at Discover Hawaii Tours. Preston's enjoys blogging about Hawaii events and and the local arts & entertainment scene.